FREQUENTLY ASKED QUESTIONS

You’re here because you appreciate gentle, plant-based ingredients.
We’re here to offer the answers you seek about today’s best alternative pain relief products.

HOMEOPATHIC METERIA MEDICA

Homeopathic materia medica is a reference guide or encyclopedic type listing of various medicines extracted from plants, minerals, or animals; and the therapuetic properties for the symptoms each one addresses. These properties are determined through provings, also known as homeopathic pathogenetic trials or research, for each ingredient. You’ll see this official resource mentioned on our product drug facts panels.

INGREDIENTS & SOURCING

All of our products are made from natural botanicals and minerals, sourced from select, high-quality providers. Gentle on sensitive skin, our formulas are free of counterirritants, dyes, and perfumes. We do not test on animals and never ask others to do so on our behalf. Our products are “people-tested.” A small number of our products contain bee-derived ingredients and are not certified as vegan. Based on our commitment to your improved quality of life and product satisfaction, we carefully screen all sourcing partners but can’t fully guarantee our products are completely allergy free for customers with peanut or tree nut allergies.

All of our raw source material comes from facilities within the U.S. as well as international facilities that meet or exceed current Good Manufacturing Practice (cGMP) standards as well as International Organization for Standardization (ISO). Each ingredient also comes with a Certificate of Analysis (C of A) or Certificate of Manufacturing (C of M) which assures us that the ingredients we purchase have been verified by independent laboratory testing for verification.

Ingredient listings are available for each of our products here on the website, and on the individual product boxes and bottles. Should you have comments or questions regarding our ingredients, contact the NeoRelief Customer Care Team by email at customerservice@neorelief.com or by phone at 800.538.1455.

QUALITY

NeoRelief products are formulated and manufactured at BioLyte Laboratories in the Great Lakes Region of the United States. Our products are listed with the United States Food and Drug Administration. Just look for the little NDC number on our products.

All OTC non-prescription drug products must follow (1) the same standards for safety and efficacy as prescription drugs, (2) Good Manufacturing Practices (inspections), and (3) Labeling under 21 CFR 201.66.

Our products are formulated and manufactured in an ISO 7 Certified Cleanroom and the lab is licensed by the State of Michigan as a pharmaceutical manufacturer.

RETURNS & EXCHANGES

We have a 30-day money back guarantee. Does that mean we always honor returns and exchanges for orders placed on our website within a 30-day period? Yep. It’s part of our painless customer service. Contact us to make a return or exchange. For purchases made through other retailers, you must contact them directly.

SHIPPING

All orders are shipped by USPS, and you will receive a shipping confirmation and tracking number once it ships. Most of our packages arrive within 3-5 business days of being shipped.  If your package has not arrived by two weeks from your ship date, let us know! Seriously, that kind of thing just shouldn’t happen inside the boundaries of North America.

Our shipping rates are based on how many items you order, as well as the shipping destination.

Please be aware that shipping to international addresses may result in your shipment being delayed in customs, etc. Depending on your country’s customs process, international packages can arrive within anywhere from one to twelve weeks.

SPONSORSHIPS

We groove on mingling with customers out and about at community events that are a natural fit for our charitable partners and us. Each year, we select our sponsorships based on the following criteria:

  • Shared values
  • Commitment to natural living and wellness
  • Documentation of not-for-profit status

Submit your request for sponsorship consideration to customerservice@neorelief.com.

SUBSCRIPTIONS

Looking for regular deliveries of our pain relief products? Start on our subscriptions page. Click on the item you’d like to receive. Select your quantity and frequency for delivery. Done. Expect your billing to occur once during each delivery cycle. Shipping is free with all subscriptions, and you’ll get early access to new products and exclusive promos. Yay!

Subscriptions are currently available for USA customers only. Watch for your confirmation email with a link to change your subscription frequency, the product you wish to receive, or cancel anytime.

WHOLESALE

Glad you found us! Please complete our Wholesale Application, and we’ll reply with everything you need to get started.

Please note wholesale is available only to retail and wholesale accounts, and not direct consumers.

For a list of retailers selling NeoRelief, click here.

Questions? Please email sales@neorelief.com or call 800.538.1455.