FREQUENTLY ASKED QUESTIONS
Homeopathic Materia Medica is a reference guide or encyclopedic type listing of various medicines extracted from plants, minerals, or animals; and the therapuetic properties for the symptoms each one addresses. These properties are determined through provings, also known as homeopathic pathogenetic trials or research, for each ingredient. You’ll see this official resource mentioned on our product Drug Facts panels.
All of our products are made from natural botanicals and minerals, sourced from select, high-quality providers. Gentle on sensitive skin, our formulas are free of counterirritants, dyes, and perfumes. We do not test on animals and never ask others to do so on our behalf. Our products are “people-tested.” Based on our commitment to your improved quality of life and product satisfaction, we carefully screen all sourcing partners but can’t fully guarantee our products are completely allergy free for customers with peanut or tree nut allergies.
All of our raw source materials come from US or international facilities that meet quality manufacturing guidelines. We meet or exceed both current Good Manufacturing Practice (cGMP) standards as well as International Organization for Standardization (ISO) standards. Each raw ingredient we use is verified for purity and quality by an independent laboratory.
Ingredient listings are available for each of our products here on the website, and on the individual product boxes and bottles. Should you have comments or questions regarding our ingredients, contact the NeoRelief Customer Care Team by email at [email protected] or by phone at 800.538.1455.
NeoRelief products are formulated and manufactured at BioLyte Laboratories in the Great Lakes Region of the United States. Our products are listed with the United States Food and Drug Administration. Just look for the little NDC number on our products.
All OTC non-prescription drug products must follow (1) the same standards for safety and efficacy as prescription drugs, (2) Good Manufacturing Practices (inspections), and (3) FDA labeling compliance under 21 CFR 201.66.
Our products are formulated and manufactured in an ISO 7 Certified Cleanroom, and we are licensed by the State of Michigan as a pharmaceutical manufacturer.
We have a 30-day money back guarantee. Does that mean we always honor returns and exchanges for orders placed on our website within a 30-day period? Yep. It’s part of our painless customer service. Contact us to make a return or exchange. For purchases made through other retailers, you must contact them directly.
Most orders are shipped by USPS, and will arrive within 1-2 business days of being shipped. Depending on your location, it may take up to 5 business days. If your package has not arrived by a week from your ship date, let us know! Seriously, that kind of thing just shouldn’t happen inside the boundaries of North America.
Shipping is free for orders over $50.
We groove on mingling with customers out and about at community events that are a natural fit for our charitable partners and us. Each year, we select our sponsorships based on the following criteria:
- Shared values
- Commitment to natural living and wellness
- Documentation of not-for-profit status
Submit your request for sponsorship consideration to [email protected].
Looking for regular deliveries of our pain relief products? Start on our subscriptions page. Click on the item you’d like to receive. Select your quantity and frequency for delivery. Done. Expect your billing to occur once during each delivery cycle. Shipping is free with all subscriptions, and you’ll get early access to new products and exclusive promos. Yay!
Subscriptions are currently available for USA customers only. Watch for your confirmation email with a link to change your subscription frequency, the product you wish to receive, or cancel anytime.
Glad you found us! Please complete our Wholesale Application, and we’ll reply with everything you need to get started. Please note, wholesale pricing is available only to retail accounts, not direct consumers. For a list of retailers selling NeoRelief, click here. Questions? Please email [email protected] or call 800.538.1455.