September 11, 2018
A Message from BioLyte Laboratories
This letter is to inform you of a voluntary product recall involving NeoRelief for Muscle Cramping and Restlessness topical gel. On September 4, 2018, we were notified by King Bio Inc. of a voluntary recall that they have initiated. Their recall is on all of the aqueous based products they produced that are within the expiry period. King Bio Inc. provided some of the active ingredients for our NeoRelief for Muscle Cramping and Restlessness product. Out of an abundance of caution for our customers we decided to move forward with this voluntary recall.
The following NeoRelief for Muscle Cramping and Restlessness topical gel lot numbers are included in this recall: 1138, 1139, 1146, and 1160. Before being released to the public, these product lots were tested for microbial count and did not show contamination. There have been no reports of illness or injury due to the use of this product. Consumers should contact their physician or healthcare provider if they have experienced any problems that may be related to using this product.
BioLyte Laboratories is notifying its retailers, distributors and customers by email and/or letter and is arranging for return and replacement of the recalled lot specific product. Consumers, distributors, and retailers that have recalled product should discontinue use or distribution, and fill out the required form (click here) to return products or contact BioLyte Laboratories, LLC at email@example.com to arrange a return. Consumers with questions regarding this recall can contact BioLyte Laboratories at 800-538-1455 Ext. 1, Monday – Friday 7:30 a.m. – 3:30 p.m. EST, or email firstname.lastname@example.org.
We are sorry for any inconvenience or concern this recall may have caused.