Subscription Terms of Service

SUBSCRIPTION TERMS OF SERVICE

Last updated: 5/31/2018

SUBSCRIPTIONS
Some parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring, monthly basis. You may cancel your subscription at any time, receiving fulfillment of your most recent order.

NeoRelief Subscription Program Terms and Conditions
BioLyte Laboratories, LLC is pleased to offer a subscription program for its NeoRelief products.

When you choose to enroll in the Preferred Customer Program, the following Terms and Conditions apply:

  • Subscription Program Eligibility

You must have a valid email address and a credit card and/or debit care to participate in the Subscription Program.

  • Subscription Program Order Placement, Frequency, and Minimum Amount

Currently the Subscription Program offers renewal periods of 30 and 90 days.

When you place a Subscription Program order, BioLyte Laboratories will automatically place and ship that same order every 30 or 90 days, depending on the option chosen during the initial purchase.

The Subscription Program requires enrollment for at least one auto-shipment cycle (i.e., having an order sent 30 days following the initial order.

  • Subscription Program Order Amount

Products sold under the Subscription Program are sold at a discounted price. The Subscription Program price is determined on the date of the initial order. This price will appear on the product page and be reflected in the confirmation email received after order placement. You will be “locked in” to that price for future shipments. Your total may also include:

  • Sales tax, if applicable
  • Customs fees, if applicable, will be applied to each order shipped to Canada.
  • Shipping and handling costs
  • Subscription Program Order Payment

The credit card you used to place your initial Subscription Program order will be charged until you cancel your Subscription Program order or modify your credit card information. Subsequent orders will be charged the day the order is placed and forwarded to the warehouse for processing.

If your credit card is declined at the time of a Subscription Program order placement, your order will not be placed; you will be notified that your Subscription Program payment has failed and you will need to update your credit card information. Once your payment information is corrected, your Subscription Program order will be processed.

Credit Card and Debit Card payment will be the only valid payment types accepted for Subscription Program order payment. Store Credit, Gift Certificates, Checks, PayPal, and Bill Me Later will not be accepted.

  • Subscription Program Order Notifications

A Subscription Program confirmation email will be sent after the initial Subscription Program order is processed and shipped. Once a Subscription Program order is scheduled, no emails will be sent before subsequent Subscription Program order shipments are automatically processed.

  • Changing Subscription Program Order

Subscription Program orders will be of the same product and amount ordered during the initial Subscription Program shipment. You may change the product type, amount, and frequency as part of your Subscription Program at any time by calling us at 800-538-1455 or emailing us at customerservice@neorelief.com with your name, order number, and desired change. Pricing may change depending on the changes to the Subscription Program order. The date of any change to the Subscription Program order will become the new date for determining the shipment cycle for your Preferred Customer Program order.

      7. Pausing Subscription Program Order

If you find you have a surplus, you can postpone your Subscription Program order anywhere from 1 to 8 weeks by calling us at 800-538-1455 or emailing us at customerservice@neorelief.com with your name, order number, and a description of which Product or Products you’d like to pause and for how long.

Once the designated time has passed, your Subscription Program order will work like before.

Postponing your next shipment will affect how you are billed. Once you reach your selected postponement end date, your Subscription Program will renew and bill on a cycle starting on that date, unless further changes are made.

  • Cancellation of the Subscription Program Order

You may cancel your Subscription Program order at any time. If there is an outstanding order associated with your subscription, the cancellation will go into effect once that order is processed.

To cancel your subscription, please contact us at:

Customer Service: 800-538-1455

Email:  customerservice@neorelief.com

  • Formula Changes on Subscription Program Orders

BioLyte Laboratories, LLC is committed to constantly innovating its NeoRelief products and from time to time may update a product’s or products’ formula. In the event of such an update, your Subscription Program order will continue as before except that the product or products will be replaced with the new formula product or products. You will not be notified separately of this change before a subsequent Subscription Program order is processed and shipped. The new formula product or products will continue on subsequent Subscription Program orders unless you choose to remove this item from your Subscription Program order.

  • Changes to the Preferred Customer Program

BioLyte Laboratories, LLC may modify or update the Subscription Program from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will update the ‘last updated’ date below.

  • Additional Assistance

Should you have any questions about a return, call 800-538-1455 or send an email to info@neorelief.com

Last Updated: May 31, 2018